Onetaste Foods Shipping and Delivery Timeline

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Once your payment is successfully processed through our payment gateway, your delicious Onetaste meal will be prepared and delivered according to your chosen delivery time slot. The delivery will be handled by either the Cloud Kitchen Owner directly or a Third-Party Delivery Partner.



Delivery Process Steps and Timeline

 
    1. Order Confirmation & Preparation:
       
        • Time: Immediate (Payment success) to Preparation Time (Varies based on meal complexity and volume).
        • Action: Your order is confirmed, and the kitchen begins preparing your fresh meal.


    1. Dispatch:
       
        • Time: Once preparation is complete.
        • Action: Your order is packed, assigned to a delivery person (Cloud Kitchen Owner or Third-Party Partner), and dispatched.


    1. Arrival and Contact:
       
        • Time: When the delivery person is within 50–100 meters of your specified location.
        • Action: The delivery person will contact you via phone call to confirm the final, precise details, including:
           
            • Exact area/street name
            • Lane
            • House/Apartment name with floor number
            • Nearest landmark




    1. Final Delivery and Verification (OTP):
       
        • Time: Immediately upon reaching your door.
        • Action:
           
            • The delivery person will hand over your order.
            • To ensure you receive the correct order, please share the One-Time Password (OTP) displayed on your Onetaste app with the delivery person.




    1. Order Completion:
       
        • Time: After successful OTP verification.
        • Action: The order status is updated to ‘Delivered’.






Note: The overall estimated delivery time is determined by the specific delivery time slot you selected during checkout. We strive to meet this selected window, but unforeseen circumstances like traffic or weather may cause minor delays. We appreciate your understanding!