It looks like you want to ensure the “Orders, Payments, and Cancellations” section is fully integrated into your Refund Policy. I will revise the policy again to include your desired content clearly and remove the redundancy from the previous request.
Here is the complete Refund Policy for Onetaste Food Cafe & Services:
This policy outlines the conditions under which refunds are issued for orders placed through Onetaste Food Cafe & Services (Onetaste, we, us, or our). By placing an order, you agree to the terms below.
1. Orders, Payments, and Cancellations
1.1 Order Acceptance
All orders placed through our platform are subject to acceptance by us or the respective Partner Kitchen. We reserve the right to refuse or cancel any order for any reason, including limitations on food availability, delivery limitations, or suspicion of fraud.
1.2 Pricing and Payment
Prices are as quoted on the platform and may be subject to change without notice. Payment must be made in full at the time of placing the order. We accept various payment methods as displayed on the platform.
1.3 Cancellations and Refunds
- Customer Cancellation: You may cancel an order only if the Partner Kitchen or Onetaste has not yet begun preparing the food (typically within the first few minutes of placing the order). Once preparation has begun, the order cannot be canceled and no refund will be issued.
- Kitchen/Platform Cancellation: If an order is canceled by Onetaste or a Partner Kitchen (e.g., due to closure or inability to fulfill), you will receive a full refund.
- Refund Processing: Refunds may take [Insert Number] business days to process depending on your bank or payment provider.
2. Refund Processing and Timeline
2.1 Refund Initiation
All payments are processed through a 3rd party payment gateway. Once a refund is approved by Onetaste, the refund instruction is immediately submitted to the payment gateway.
2.2 Refund Timeline
Onetaste Food Cafe & Services will initiate the payment release for an approved refund within seven (7) business days from the date the refund is formally approved. The actual time it takes for the funds to reflect in your bank account or original payment method will depend entirely on your bank’s processing times (which typically vary from 3 to 10 business days after our release).
3. Policy on Chargebacks and Payment Holds
3.1 Right to Hold Payment
In the event of a payment dispute, formal chargeback, or order cancellation initiated by the customer or the payment gateway, Onetaste Food Cafe & Services reserves the right to hold the entire payment amount associated with that transaction.
3.2 Refund Initiation to Customer
Onetaste will investigate the dispute. If the investigation concludes that a refund is warranted according to this policy, Onetaste will hold the payment and initiate the refund directly to the affected customer, rather than releasing the payment to the kitchen owner. This measure ensures proper fund reconciliation and customer satisfaction during disputes.